The Customer: How to Manage Customer Feedback (BITE SIZE)
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve
12 reviews for The Customer: How to Manage Customer Feedback (BITE SIZE)
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GHERARDINI SINGKOH –
This course gives a lot of insight specially handle hostile customer.
Rajiv Porwal –
Yes .This is something which resonates the way we manage complaints in the country ( India )
Tanya Fuller –
Own personal experiences have confirmed for me the goal is to resolve in an open minded professional manner
Cary M. Cooper –
The course material was great but the chapters with slide shows sort of slowed down the vibe of the course. Should do a video that talks through the slides to sort of follow the rest of the course.
Debbie de Leon –
This course highlighted the importance of managing customer feedback and developing strategies to overcome the gaps. It was a good match.
Shakira Mbwali –
Yes, it was. It has empowered me more in the areas of handling angry customers.
Usman Isiaku –
IS HAS HELP ME TO KNOW HOW IMPORTANT CUSTOMER FEED BACK IS TO THE BUSINESS AND HOW IT COULD IMPACT ON IT
Grace Anthony Kasunga –
It has been so useful to me on managing customer feedback
Bruce Zhu –
Provide much value for me.
Gabriela Morales –
I found the part about managing hostile customers very informative.
Rauna Plastus –
very informative , i deal wyth customers on a daily basis
NORMA EVELYN CERVANTES CONTRERAS –
Very good course, it was explained with good quality and everything was clear.