The Customer: Build a Customer Service Strategy (BITE SIZE)
For you and your team to be successful in providing great customer service, start by putting your customer first
12 reviews for The Customer: Build a Customer Service Strategy (BITE SIZE)
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Sandra Brewer-Kite –
This course makes me realize that I am a droid in a big army of droids that don’t get to service our customer to the fullest extent.
Anonymized User –
Si, ya que los puntos mencionados son importantes para aplicar en la empresa y en el departamento para el que actualmente laboro.
Nagamani K –
Gain knowledge in building customer relationship
Kay Rübenstahl –
Show information on screan in a nice presentation, rather than just a bunch of stock fotos
Nathan Robinson –
Put the information on the screen. It is lazy to put stock photos instead of a well put together powerpoint. It just felt like I was being fed a bunch of random numbers that didn’t even have much context given.
Marta Mezo –
The content is not practical and not get to the point yet. I stay open minded but so far not the best course I ever took.
BANCO DE CREDITO DEL PERU // Martín Jara Estrada –
Varios de los recursos no se encontraban disponibles.
Xavier Gutierrez –
Looks like a TED Talks to me. External links broken.
Lester Biddle –
There were some good examples given and useful tips in regards to providing great customer service and understanding your customers. The background music was a little off putting and the navigation in section 4.6 was slightly confusing.
Tsubasa Nishimoto –
By studying this course, we can consider Customer Service Strategy from various perspectives.
Stefanie Sark –
Some good information in this course, but it was much less interactive than other courses I have taken. I could see information retention being an issue. It seemed like the entire course was either someone talking with music in the background or another person talking and then random pictures scrolling in the background. Needs a bit of improvement. The content is there, but delivery needs some work.
Charles Manley –
Gave me more of an in-depth approach on how to handle customer service needs. Really good explanations provided that gave me new ideas.