The Customer: How to Understand Their Needs (BITE SIZE)
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$14.99
Last updated on March 26, 2023 12:36 pm Details
Be guided on understanding the modern customer and how their needs have changed over time
12 reviews for The Customer: How to Understand Their Needs (BITE SIZE)
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Joselyne Mauleon –
It is a good match with me as I am dealing with customers with regards to their queries about their invoice. The tips on how to deal with internal and external customers are great.
Chaitali Shaw –
the progress bar is not moving beyond the 17th chapter to reflect course completion. No one to help or support…i dont know how will i report the completion of this course
Natalia Sklyar –
This course helps to focus on main points how to understand customer needs and to reach customer satisfaction. It’s very useful
Munyadziwa Keorapetse Muthuphei –
– The music is too loud.
– The content doesn’t create engagement.
– There are no quizes, so you don’t have that satisfaction feeling of you’ve done well or you understand the content.
– The images used aren’t linked with the content which is distracting.
– The clinking out for links is not effective as I cannot save the items to my laptop for offline use.
Alexandre Kawamura –
Good examples gave a general overview of the subject. It could indicate more support material (articles, books, web sites).
Salim Omar –
Great information and extremely helpful as a business case that leads to higher Net Promoter Score in any organization if done right
Denisa Talaba –
it was more B2C oriented than B2B. but definitely provides some useful insights
CONSTANZA LETELIER SOTO –
The interruption of the video content with images and resources linked to other websites didn’t quite meet my expectations for the course.
Christopher Reed –
It was ok. More focused on consumer goods rather than selling to corporations.
Mike Sisolak –
The male speaker was not engaging. It finally got interesting at section 4.11
Sameh Belbeli –
The music was annoying 🙂 I’m sure you guys could pick a better piece
Pinnamarajuvenkata Chaitanya –
Course looks a bit outdated. New Technology and Customer habits (hand helds, automated shopping, etc) could be suggested and/or applied.