Customer Experience Management (CX): MASTERCLASS 2023
#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.
12 reviews for Customer Experience Management (CX): MASTERCLASS 2023
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Carla Elizabeth Cazas Flores –
me ayudo a ver las cosas de manera diferente en cuanto al tipo de atencion que debemos dar y pensar en que es lo que desea el cliente
Diana Raphael Rugarabamu –
amazing presentation, so far i have learnt a lot about how to manage different customers so as to serve the best experience to them
Victor Matlale –
Based on the methodology that are used to gather information from different customer and how to treat Indvidual as individual not as group
Maike Krischer –
Der Kurs war sehr oberflächlich. Es wurden viele Themen nur grob angeschnitten statt wirklich detailliert auf Inhalte einzugehen.
Joshua Joram Metta –
learnt a lot of skills relating to my working field. found new ways of deading with customers and my fellow staffs through this knowldge
Freddy Aneny Minja –
The training will be sharp my knowledge and experienced especial on how to deal with the customers.( Internal and External)
Lazaro Kabyemera –
It was very great course, I have learned a lot and it really changed my life – on how well I should be handling customers. A big lesson is to never underestimate customer’s power – any customer type.
Balasubramani Durai –
The presenter is explaining about how to manage the customer and their satisfaction.
Nasser Al Mansouri –
Manos, I appreciate all the work and effort you clearly invested in this course. Well-presented, thorough, and really intriguing. Recommended for anyone interested in CX or who wants to learn more about this little-known (but rapidly expanding) subject.
James T –
I commend the instructor for the hours of instruction provided. However, the script could be made much more concise and he could also use some of his own advice in terms of researching other competitors. By doing so, it would be clear that using presentation slides is quite standard, as well as editing out extraneous comments. Also, as he mentioned, there are many tools available for free or cheap that can benefit the customer experience. In this instance, hiring a someone (e.g. via Upwork) to read the script may be desirable and dub the audio over the slide presentation (just a thought). Further, I would suggest making use of more visuals to reinforce the learning; again something that is touched upon in the course I believe. Lastly, having the script embedded in the video is redundant as Udemy (as well as many other platforms) already offers captions and a transcript option. Please take this feedback into consideration to improve the learning experience. Overall, I did learn something, so thank you.
Matshidiso Mmalane –
It is a good match because I work in a profit business oriented company and hence need some skills to provide good customer service
Very basic content, which is easily found online. Extremely repetitive “lectures” – a couple of concepts repeated in each, even with the same words. Leaving 2 stars only because of the effort made by the lecturer, but it is suitable only for people who have 0 working experience and/or are coming from a totally unrelated field.